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FAQ

How we choose our sands?
How much is shipping?

Shipping is $5. Everyone knows sand is heavy and we try to make it affordable. Every box - whether the 25 or 50 lb size - is just $5!

What should I do if my box of Jurassic Sand is leaking when the Postal Carrier delivers it?

Please, refuse it. The US Postal Service is required to return your damaged product at their expense. They will use the return address we put on the box and all you have is say "I refuse it due to the damage".

If you didn't have the opportunity to refuse the package when it is delivered, don't open it. Just put a note on it saying 'Refused, delivered damaged' and put by your mailbox for your Postal Carrier. If that doesn't work then:

  1. Take a picture of the damaged box and email it to sandman@jurassicsand.com with your name and phone number. 
  2. Once we receive your notification we can take the steps necessary to get you a replacement. Expect a call or email from Robin - she handles all customer service issues and will take care of you.
How long will it take to get my sand?

About 3 business days after we receive your order. We use the US Postal Service Priority Flat Rate shipping. You’ll get an email notification from us with a USPS tracking number so you can track it.

Is shipping really only $5 to Alaska and Hawaii?
Yes! Even on 25 and 50 pound boxes of all Jurassic Sands. If you get US Postal Service mail delivery, we ship there. Be sure to give us your PO Box number if that is where you get your mail delivery!
Why does my sand come in a white bag?

If we used ‘nicer’ packaging, it wouldn’t fit in the US Postal Service Priority shipping box. Then we would have to ship via UPS or FedEx which would increase your shipping cost by $25-$35 and take up to 7 business days to receive it (instead of the three days it takes now)!

We realize the bag isn't elegant but it was designed to not leak and stand up to the beating your box of Jurassic Sand gets during the shipping and handling process.

Do I have to order online?

No, we still do business the old-fashioned way so if you prefer to speak to a real person, call Robin toll-free at 877-531-8600 to place your order or get your question answered.

But be prepared, she brings her hound dogs to work and sometimes they start 'baying' when she's on the phone! Think of Daisy & Bella as customer service trainee's.

Daisy and Bella are Jurassic Sands Playful Hounds

Can you clean your sand?

Yes! We encourage you too, because we all know how messy kids can be.

  1. First fill a bucket halfway with the sand that needs to be cleaned.
  2. Place the bucket in a sink and let the water fill the bucket and run over the sides, while agitating sand with hand to free any foreign particles.
  3. Once the sand in the pail has been thoroughly rinsed, pour off excess water and return wet sand to play box.  Let dry with cover off.
  4. Repeat this procedure whenever you are aware foreign particles have been introduced to your sand or if an odor exists.
Are there every any sales or coupons?

You bet! Usually we have coupons for $$$ off is when we introduce a new product and want to get it out there. That's one on the few times a year we send out an email.

Get on our mailing/contact list (you can sign-up at the bottom of this page) and we’ll see you get an email when we have a sale.

Do you share my email or personal info?

We never share your email address or shipping address with anyone!

If you get something from us, it's to announce a new product, a sale or something we think is important. Like better ways to use the sand, clean it, or an activity you can do.

What's silica sand and is it safe?

Let me tell you my credentials before I answer this one and why I’m telling you this. The Jurassic Sandman is Geologist Jerry Bergosh. I have been practicing geology and engineering for over forty years, and am a registered Professional Geologist in the State of Utah with an active license. My specialties in geology includes sedimentary rocks like sand and sandstone, analytical characterization of rock materials (I ran an independent analytical testing lab for years) on projects for the Department of Defense, Dept. of Energy, and the EPA as well as oil, gas, and mining companies. I am very familiar with the technical aspects of the research on the health and safety of silica and quartz sand. These include the government warnings (and studies) that many of us see on some bags of play sand, or if you live in California, on many of the everyday products that one uses in their lives.

We are occasionally asked if our sand contains silica or quartz (which it does) because some competitors of ours use the government warning labels as proof that silica or quartz sand isn’t safe and carcinogenic. The bottom-line facts are these warnings are not meant for a child in a daycare or backyard sandbox or using sand and water table in school: it is intended for workers in industrial occupations like sandblasters, miners, shipbuilders, etc that are exposed to the 5 to 10 micron-sized particles of crystalline silica respirable dust in high concentrations, full-time (8 or more hours/day, 5 days/week) for 20 to 40 years and without any breathing protection devices.

To put it more in a real-life perspective and so you can compare, here are the sizes in microns of some common products: raw sugar = 600 microns, white table sugar or salt crystals = 350 to 450 microns, powdered sugar or a snowflake = 100 microns, a human hair = 70 to 80 microns, Original Jurassic PlaySand = 300 microns. Our Jurassic Sand are all-natural sands from the deserts of the US Southwest - Utah, Arizona, Nevada and New Mexico - and are not crushed or pulverized like other sands for sale because that creates dust. Jurassic Sands also comply with all tests required by the Consumer Product Safety Commission for heavy metals.

"We love your sand in our little kindergarten room...this year I have a child with a severe gluten allergy...is your original Jurassic Sand gluten free?"

Yes, all our sands are gluten free.

Here was a good aquarium sand question from Michelle D.:

I am wondering, could the purple garnet sand be used as a substrate in an aquarium meant for goldfish? It's really pretty and I'm sure it'd be stunning under lights. I don't believe there are any chemical reasons why garnets could not be used in a fish tank. Is it because of the likelihood of scratching the glass/acrylic because garnet is hard more abrasive than silica?

Please let me know what you think, and thanks.
Hi Michelle-

I love your observation about the Purple Pink Garnet being stunning under lights! I've told many people that the PPG is my favorite sand color when it is wet - it just has such a rich, deep purple color.

Now as far as the technical side of your questions:
The garnet won't react since it is chemically inert in water so no problem there. As far as the abrasive part and your aquarium glass/acrylic, that might be a problem. I say 'might' because it is a function on how much agitation you expect to do of the substrate.
The geological hardness scale says garnet has a hardness of 6.5 to 7.5. Glass ranges from 4.5 to 6.5 depending on the type of glass you have so garnet is harder and therefore can scratch glass. (In geology class one of the first things we learned were diamonds were the hardest at 10 and quartz (silica) is a 7).

I would imagine that if you are not stirring the PPG in the tank with your hand then scratching has less of a chance of occurring. That said, you also mentioned acrylic which I know is much softer and therefore more likely to easily scratch so that would require caution.

I wish I could be more definitive but it's just too close a call. Let us know if you decide to try it and how it worked.

Best regards-
Jerry Bergosh
Chief Geologist